In terms and in compliance with the provisions of Law 144/2015, of 08.09, M&A Digital Lda provides the necessary information for the consumer customer to exercise their right to complain to an official, third party and impartial entity that will help resolve the dispute in question.
Alternative Dispute Resolution is the possibility that all consumers have at their disposal to turn to official entities that will help them resolve, or guide them through, a conflict before they open litigation in the courts.
As a rule, the procedure can be described as follows:
1) The consumer customer asks an impartial third party to intervene as an intermediary between him/her and the supplier or service provider who is the subject of his/her complaint.
2) The intermediary may suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.
Alternative dispute resolution can be translated into 'mediation', 'conciliation' or 'arbitration'.
Alternative dispute resolution is generally less expensive, less formal and quicker than going to court.
Therefore, in the event of a dispute, the consumer customer may resort to an Entity for Alternative Dispute Resolution. M&A Digital Lda provides the websites for some of these entities:
CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo Faculdade de Direito da Universidade Nova de Lisboa
Tel: 213 847 484
Email: [email protected]
For further information:
CIAB - Consumer Information, Mediation and Arbitration Centre (Tribunal Arbitral de Consumo) - http://www.ciab.pt/pt/
or please access the Consumer Portal at www.consumidor.pt